Still worried about authenticity?
Ask for a photo of the batch code on the exact unit you are buying. We send it before you pay, every time. It is the simplest proof there is.
Straight answers
Frequently asked questions
Authenticity, delivery, payment, returns and skin advice — the questions we are asked every day, answered without the marketing.
Still unsure?
Ask a person, not a search box
An advisor reads every message and replies within working hours — with the answer, not a product list. If your question is about your skin, send a photo and we will look at it properly.
Ordered the wrong thing?
Returns and exchanges must be reported within 24 hours of receiving your order. Unopened products in their original packaging can be returned with proof of purchase; anything damaged, incorrect or defective is replaced at our cost. Tell us what went wrong and we will exchange it or refund it.
Need it today?
Delivery is free inside Kigali on every order and arrives the same day; outside Kigali it is 3,000 RWF per order, also delivered the same day. Message us on WhatsApp and we will confirm stock before you pay anything.